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26 Sep 2017

1st / 2nd line Support Engineer

Job Types: Full-Time.

Jellyfish Pictures is looking for a 1st/2nd line Support Engineer to join our IT team. It’s a small team with a broad skill set of engineers, cutting edge tech projects in progress and setting tends in our industry.

The ideal candidate is an enthusiastic quick learner with a positive, can-do attitude, friendly personality and strong problem-solving abilities. Reporting to the IT Operations Manager, the Support Engineer will provide a first-class customer service at all time, working with HoDs, Producers and Production Teams, Artists.

Main duties and responsibilities include, but are not limited to, providing excellent levels of customer service at all time, taking escalated calls from customers around the UK, remotely accessing customer environments to carry out detailed fault diagnostics, travelling to customer sites as required for planned meetings or project work, running daily checks on backups and carrying out preventative maintenance on customer environments, preparing and building customer equipment as required, network fault finding and diagnostics, network cabling and patching, PCoIP configuration and Set.

Essential skills:

  • Server 2012/2016Active Directory
  • Security Permissions
  • GPO management
  • Hyper-V / VMware or equivalent
  • Microsoft Exchange / Office 365
  • SharePoint
  • Windows 7/10 (70-680 Or 70-685)

What we offer

The successful candidate will join an exciting, well-known and forward thinking Company who value their staff on an initial 12 months Fixed Term Contract. In addition, at Jellyfish we do offer a benefits package to PAYE staff which includes free subscription to over 200 perks, cycle to work scheme, gym membership contribution, childcare vouchers.

About Jellyfish

Jellyfish, a multi-award-winning animation production company employing over 175 artists across four London studios, work with clients like the BBC, Disney, Marvel, Universal, Amblin. Whether we’re working on feature films like Rogue One: A Star Wars Story, or animated series like Dennis and Gnasher, Jellyfish offer an unrivalled service that blends creativity, craft and capacity.


PLEASE NOTE WE ARE UNABLE TO SPONSOR ANY VISA APPLICATIONS FOR THIS ROLE. PLEASE ONLY APPLY IF YOU MEET THE REQUIREMENTS. Due to the volume of applications we expect to receive, we will only be able to respond to shortlisted candidates.

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